Privacy Policy
Privacy Policy
Last updated: May 2026
AE Pet Care ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our store or make a purchase.
Information We Collect
- Order information: Name, billing/shipping address, email, phone number, and payment details when you make a purchase
- Account information: Email and password if you create an account
- Device information: IP address, browser type, and pages visited to improve our store experience
- Communications: Information you provide when contacting our support team
How We Use Your Information
- To process and fulfill your orders
- To send order confirmations and shipping updates
- To respond to your questions and support requests
- To send marketing communications (only with your consent)
- To improve our store and customer experience
Sharing Your Information
We share your information only with trusted third parties necessary to operate our business, including:
- Payment processors (Shopify Payments, Stripe) to handle transactions securely
- Shipping carriers to fulfill and deliver your orders
- Email service providers for order communications
We never sell your personal information to third parties.
Cookies
We use cookies to maintain your shopping cart, understand how visitors use our site, and deliver relevant advertising. You can control cookie settings through your browser.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, email us at support@aepetcare.com.
Data Retention
We retain your order information for as long as necessary to fulfill legal and business obligations.
Contact Us
Questions about this policy? Email support@aepetcare.com.